Frequently Asked Questions

All orders ship via fully insured express courier. US domestic delivery takes 2–3 business days. International orders arrive within 5–7 business days. A tracking number is emailed once your order dispatches.

Yes — free insured shipping on every order, worldwide. No minimum purchase required. Every shipment is fully insured up to the item's value.

You'll receive an email with a tracking number once your order ships. You can also track your order at any time via our order tracking page.

Orders can be modified or cancelled within 2 hours of placement. After this window, the order enters fulfilment and changes are no longer possible. Please contact us immediately at boutique@maisontmps.com if you need assistance.

We offer a 30-day hassle-free return policy. Items must be unworn and returned in their original packaging with all certificates and documentation. Engraved or customised pieces are non-returnable.

All Maison Temps watches include a 5-year transferable warranty covering manufacturing defects, movement issues, and water resistance. The warranty certificate is included with every purchase and transfers with the watch when sold.

Email returns@maisontmps.com with your order number and reason for return. We'll send a prepaid shipping label within one business day. Once received and inspected, refunds are processed within 5–7 business days.

Yes. Every Maison Temps timepiece comes with a signed certificate of authenticity, serial number documentation, and has been inspected by our in-house horologists before shipping.

Yes, we service any luxury mechanical watch regardless of where it was purchased. Our atelier covers movement overhaul, case refinishing, crystal replacement, and strap fitting.

We accept Visa, Mastercard, American Express, PayPal, and Stripe. All transactions are encrypted and processed securely. We do not store payment card details.

No — you can complete your purchase as a guest. Creating an account gives you access to order history, saved wishlists, faster checkout, and exclusive member updates.

We never sell or share your personal data with third parties. Data is encrypted in transit and at rest. You may request deletion of your account and all associated data at any time by contacting boutique@maisontmps.com.